CLIENTS
Positive results in more than 10 sectors
MORE THAN 600 CLIENTS
DISTRIBUTED IN 3 COUNTRIES
DISTRIBUTED IN 3 COUNTRIES
About 100 employees manages daily more than 600 clients. TBFiles have operations centers in Porto, Lisboa, Maputo and Angola, available 24/7, allowing respect demanding service levels.
Case Study – Sportzone
- THE CLIENT
- Sportzone is one of the most sport retail companies in Portugal and started activity in 1997, with the promoter Sonae Group. Have more than 1750 employees in more than 110 storages and offered more than 300 brands like Nike, Adidas, Reebok or Puma.
- THE CHALLENGE
- To increase the customer loyalty levels, Sportzone needs to change the strategy of his loyalty program and the advantages of customer card. In addition, Sportzone also needs a solution for security, privacy and accessibility of all loyalty process.
- THE SOLUTION
- To dematerialize and optimize all processes associated with the customer card, TBFiles plays an important role in flexibility and agility in Sportzone loyalty area. To simplify all membership process and go to online, TBFiles implement a solution. That allowed the increase of membership tax and all median sales clients